Privacy Notice

Avie Consultancy Ltd Privacy Notice

At Avie Consultancy Ltd, we are committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, store and protect your personal information when you engage with our services, visit our website, attend our events or programmes, or contact us.

We aim to handle your information with care, transparency and integrity.

Who We Are

Avie Consultancy Ltd provides consultancy, coaching, leadership development, facilitation, retreats and related professional services.

Contact Details

Avie Consultancy Ltd
Website: www.avieconsultancyltd.co.uk
Email: averilprice@avieconsultancyltd.co.uk

If you have any questions about this Privacy Notice or how we use your information, please contact us using the details above.

The Information We Collect

We may collect and process the following types of personal information:

Information You Provide Directly

  • Name

  • Email address

  • Telephone number

  • Organisation and job title

  • Postal address

  • Enquiry details and correspondence

  • Event, retreat or programme booking information

  • Coaching, mentoring or development information you choose to share

  • Feedback and survey responses

  • Marketing preferences

Information Collected Automatically

When you visit our website, we may collect:

  • IP address

  • Browser type and device information

  • Website usage information

  • Pages visited and time spent on the website

  • Cookies and analytics data

How We Use Your Information

We use personal information to:

  • Respond to enquiries

  • Deliver consultancy, coaching and leadership development services

  • Manage bookings for events, retreats and programmes

  • Communicate with clients and participants

  • Provide newsletters, updates and marketing communications where consent has been given

  • Improve our website, services and customer experience

  • Meet legal, financial and regulatory obligations

  • Protect the security of our systems and information

Our Lawful Bases for Processing Personal Information

Under UK data protection law, we must have a lawful basis for using your personal information.

Contract

We process personal information where it is necessary to:

  • deliver consultancy, coaching or leadership development services

  • manage bookings and programme participation

  • communicate regarding agreed services

Consent

We rely on consent when:

  • sending marketing emails or newsletters

  • using optional cookies or analytics tools where required

You can withdraw your consent at any time by contacting us or using unsubscribe links included in communications.

Legitimate Interests

We may process information where it is reasonably necessary for legitimate business purposes, including:

  • improving our services

  • maintaining client relationships

  • ensuring website security

  • evaluating and developing programmes and events

We balance these interests carefully against your rights and privacy.

Legal Obligation

We may process personal information where necessary to comply with legal or regulatory requirements, including financial and tax obligations.

Special Category Information

During coaching, leadership development or reflective work, individuals may voluntarily share sensitive personal information relating to wellbeing, health, stress, burnout, career experiences or other personal matters.

We do not intentionally seek to collect sensitive personal information unless it is relevant and necessary to the support or service being provided. Any such information shared will be treated with appropriate confidentiality and care.

Use of AI-Assisted and Digital Tools

Avie Consultancy Ltd may use secure digital and AI-assisted tools to support administration, organisation, research, note management, communications and content drafting.

We do not knowingly process confidential or identifiable coaching information through AI tools without appropriate safeguards and consideration of privacy obligations.

We aim to minimise personal data shared through third-party platforms wherever possible.

Who We Share Information With

We do not sell personal information.

We may share limited personal information with trusted third-party service providers who support the operation of our business, including:

  • website hosting providers

  • email and newsletter platforms

  • cloud storage providers

  • online meeting and collaboration platforms

  • event booking systems

  • payment processing providers

  • professional advisers where required

These providers are required to keep your information secure and only process it in accordance with applicable data protection laws.

International Transfers

Some third-party providers we use may process or store personal information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Typical retention periods may include:

  • General enquiries: up to 12 months

  • Client project records: up to 6 years

  • Financial and invoicing records: 6 years

  • Newsletter and marketing subscriptions: until you unsubscribe

  • Coaching or development notes: typically 12–24 months after completion of work unless otherwise agreed or legally required

We may securely delete or anonymise information when it is no longer needed.

Website Cookies and Analytics

Our website may use cookies and analytics tools to improve functionality, understand website usage and enhance user experience.

You can manage cookie preferences through your browser settings.

Where required, we will request your consent before using non-essential cookies.

Your Data Protection Rights

Under UK data protection law, you have rights including:

  • The right to access your personal information

  • The right to correct inaccurate information

  • The right to request deletion of your information

  • The right to restrict or object to processing

  • The right to data portability

  • The right to withdraw consent where consent is relied upon

To exercise any of these rights, please contact us using the details above.

We will respond to requests without undue delay and normally within one month.

Data Security

We take appropriate technical and organisational measures to help protect personal information from unauthorised access, loss, misuse or disclosure.

These measures may include:

  • password protection

  • secure cloud storage

  • multi-factor authentication

  • restricted access to information

  • secure disposal of records

How to Complain

If you have any concerns about how we use your personal information, we encourage you to contact us first so we can try to resolve the issue directly.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: ICO Complaints Page

Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in legal requirements, technology or our services.

The most recent version will always be available on our website. This was last updated on 8th May 2026.

Additional Policies and Procedures

Avie Consultancy Ltd is committed to handling personal information responsibly and transparently.

In addition to our Privacy Notice, we maintain supporting policies and procedures relating to:

  • data retention

  • cookies and website analytics

  • data security and breach management

Copies of these documents are available on request.

If you would like further information, please contact us by email averil.price@avieconsultancy.co.uk

Last Updated: 8th May 2026